At GI Promotions, we stand behind the quality of our work. This Refund Policy outlines the circumstances under which refunds or re-service credits may be issued for pest control services provided by GI Promo Inc.
1. Our Commitment to You
We are committed to delivering effective, professional pest control services. If you are not satisfied with the results of a treatment, we encourage you to contact us directly so we can make it right. Our first priority is always to resolve the issue through re-treatment before a refund is considered.
2. Re-Service Guarantee
Before a refund is issued, GI Promotions will offer a complimentary re-treatment for the same pest issue under the following conditions:
- The request is made within the guarantee period communicated at the time of service.
- The customer followed all post-treatment instructions provided by the technician.
- The property has not been treated by a third-party pest control provider since our service.
- The pest problem is the same species and infestation covered in the original treatment.
Re-service visits are scheduled at our next available appointment time and are provided at no additional cost.
3. Eligibility for Refunds
A monetary refund may be considered in the following situations:
- Service not rendered: If payment was collected but the scheduled service was not performed due to an error on our part, a full refund will be issued.
- Duplicate payment: If a customer was charged more than once for the same service, the excess amount will be refunded promptly.
- Service cancelled in advance: If you cancel a scheduled appointment at least 24 hours before the scheduled time, any prepaid amount will be refunded in full.
- Unsatisfactory re-service: If a re-treatment under our guarantee does not resolve the covered pest problem, a partial or full refund may be issued at our discretion, based on a review of the situation.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The customer failed to follow pre- or post-treatment instructions provided by the technician.
- Conditions at the property made effective treatment impossible (e.g., extreme clutter, undisclosed structural issues, or denial of access to key areas).
- The pest problem recurred due to new infestation from outside sources after a successful treatment.
- More than 30 days have elapsed since the service date and no complaint was raised within that time.
- The service was completed as agreed and results were consistent with what was communicated prior to treatment.
- Same-day or last-minute cancellations (less than 24 hours before appointment) where a technician has already been dispatched.
5. How to Request a Refund
To request a refund, please contact us within 30 days of the service date:
Please have the following information ready when you contact us:
- Your name and service address
- Date of service
- Description of the issue or concern
- Proof of payment (invoice or receipt, if available)
We will acknowledge your request within 2 business days and work toward a resolution as quickly as possible.
6. Refund Processing
Approved refunds will be processed within 7–10 business days. Refunds are issued via the original payment method whenever possible. If the original payment method is unavailable, we will work with you to arrange an alternative.
7. Disputes
We strongly encourage customers to contact us directly before initiating a chargeback or dispute with their payment provider. Most concerns can be resolved quickly through direct communication, and we are committed to a fair outcome. Chargebacks filed without prior contact may affect your ability to receive future services.
8. Changes to This Policy
GI Promo Inc. reserves the right to update this Refund Policy at any time. The most current version will always be available on this page. Continued use of our services after any changes constitutes your acceptance of the revised policy.
9. Contact Us